Looking to refresh or establish your methodology for knowing what’s really going on in your organization, when you need to know it? Take a look at MITSloan Management Review article “Staying in the Know” (June 2015). Excellent read!

Tips on keeping your knowledge infrastructure relevant: (1) Do more listening than talking. For your personal knowledge infrastructure to be meaningful, share the why’s of decisions, engage in real dialogue with people, and sincerely initiate and participate in conversations with people on issues that matter to them. (2) Demonstrate an ability to ”hear” objectively; you need people to be candid. (3) Be very thoughtful about what you take to heart. Don’t discredit your leadership by acting or reacting to the wrong information. If you have the right infrastructure, you’ll quickly be able to sort out fact from fiction. (4) Know when to evolve the system and tools you are using. If you don’t seem to have the insights, when you need to have them, time to evolve your methodology. As new team members join, technology is updated, processes improve, and organization structures change all are clues that it’s time to revaluate your methodology.

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