Mastering Difficult Conversations

High performing organizations rely on employees to hold one another accountable.  The path to high performance requires the willingness and capability of every team member to effectively deal with  conflict. This session focuses on improving individual know-how in navigatishutterstock_conflictresolveng the range of difficult conversations that too often derail individual and collective success.

Required Reading:  Crucial Conversations: Tools for Talking When Stakes Are High (Patterson, Grenny, McMillan, Switzler)